Wagg-On Dog Grooming respects the data it holds on you and takes its security very seriously. As such, Wagg-On Dog Grooming is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

If we make changes to this notice we will notify you by updating it on our website. Wagg-On will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Wagg-On determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:
Data Protection Officer at woof@wagg-on.com. This privacy notice was last updated on 20 May 2018.

What information do we collect when you contact us and why?

When you book an appointment with us, you provide your name and address to allow us to come and groom your dog at your home. So, by booking an appointment, you are giving your permission for these contact details to be collected. Your telephone number is used to issue a reminder the day before your appointment. If you have contacted us through Facebook or email, then that information will be used to contact you.

All electronic communications (including text messages) with you are protected by password and fingerprint recognition. All paper records are stored securely at Wagg-On HQ and when in transit on the day of your dog’s groom..

How do we use your information?

Data Protection says that we are allowed to use your personal data only where we have a proper reason to do so. When you book an appointment, we store your contact details so that we can find you…….a proper reason to use your personal data then!

Who we share your information with and why?

We do not share your data with anyone. We have no reason to.

How long do we keep your information?

The personal data which we collect from you will be held as long as required by HMRC. This is usually not longer than 6 years after our last contact with you.

What are your rights?

You are entitled to request the information we hold on you. These are called your Data Subject Rights and there is more information on these on the Information Commissioner’s website www.ico.org.uk

If you have any general questions about your rights or if you want to exercise your rights, please contact woof@wagg-on.com

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Contact

Should you need to contact us please email us at woof@wagg-on.com